Getting started with new dealership software, especially a dealer management system (DMS), is an exciting opportunity, but it requires successful support. Implementing a DMS impacts your entire operation, which is why you should evaluate more than just specific software features. You should understand what happens after choosing your provider.
Before committing to a new system, ask what the implementation process actually looks like. Who will help during the transition? How will employees be trained? What happens after you go live?
Here are three things you should expect:
1. On-Site Implementation
Your DMS implementation process shouldn't mean receiving login credentials and calling it a day. Having someone in person at your dealership provides your team with hands-on guidance throughout the transition. In addition, you can ask questions and get answers on the spot instead of waiting to get in touch if you're required to set things up more on your own.
Working directly with a software representative can help ensure the system is set up around your specific operational needs from the start. For example, if you need a screen layout saved in a specific way, the software rep can set it up the way you want right away. With DMS configuration that actually fits your needs, you can start working more efficiently.
2. Training Tailored to Your Dealership
Learning a new system requires training, but that training shouldn't be one-size-fits-all. Your employees need to understand how to use the software for the work they do every day. During the implementation process, your provider should take the time to understand your dealership's needs and tailor training accordingly. This approach will help employees feel more comfortable and confident using the system.
3. Support That Continues After Go-Live
Your relationship with your DMS provider shouldn't end once implementation is complete. As your employees become more familiar with your system, new questions will come up, and additional training may be helpful. A true DMS partner will encourage feedback and continue working with you to optimize the system for your business. Double-check if the provider offers resources that facilitate continuous learning, whether in the form of prerecorded tutorials, live webinars, or online and in-person training opportunities.
The implementation experience can make a big difference in how quickly your team can start leveraging the system to be more successful in their roles. Motility supports your dealership through the implementation process, provides training tailored to your needs, and continues to offer resources long after go-live.
FAQ
What should DMS implementation look like?
You should expect your provider to guide your dealership through the transition, help configure the system around your operational needs, and provide training to prepare employees to use the new software.
What should I ask a provider before choosing new software?
In addition to asking about features and capabilities, ask what the implementation process includes, how your employees will be trained, and what support and educational resources will be available after go-live.
What support should be available after implementation?
Look for continued access to support and educational resources after go-live. These might include tutorials, live webinars, online or in-person training opportunities, documentation, and other resources that help employees continue learning.
Why is DMS training important?
A DMS can impact your entire operation and change how your employees handle various tasks. Training helps your team understand how to use the software for their day-to-day responsibilities and become more comfortable with the new system.